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Claims

HOW TO REPORT A CLAIM

To report a claim, follow these 3 general steps

STEP 1

In case of an emergency call 24/7 Emergency Assistance Center as soon as possible. Failure to do that can decrease your insurance benefit.

STEP 2

Report your claim within 30 days by completing a claim form

STEP 3

Send all original bills within 90 days from the day of emergency (don’t forget to make your own copies).

Manulife

Claim Assistance:

1-888-881-8013 toll free Canada/U.S or 519-945-9246

Online Claim Submission:

For Online Claim Submission visit manulife.acmtravel.ca

Mail all original documents to:

Manulife Financial Travel Insurance
c/o Active Care Management
P.O. Box 1237 Stn. A
Windsor, ON, N9A 6P8

Blue Cross

Claim Assistance:

1-800-387-2538 for Quebec
1-800-557-3907 for Ontario and Atlantic region

Online Claim Submission:

Submit your claims via the secure website: //canassistance.com/en/policyholder/depot

Mail all original documents to:

Blue Cross – Claims
PO BOX 3888, Station B
Montreal, QC, H3B 3L7

Get a claim form online from: //canassistance.com/en/policyholder/claims

Allianz Global Assistance

Claim Assistance:

1-800-869-6747 toll free
416-340-8809 collect call

Online Claim Submission:

For Online Claim Submission: www.allianzassistanceclaims.ca

Mail all original documents to:

Allianz Global Assistance Claims Department
P.O. Box 277
Waterloo, ON N2J 4A4 

TuGo

Claim Assistance:

1-800-663-0399 toll free Canada & USA
604-278-4108 collect call
001-800-514-9976 toll free from Mexico
800-663-00399 toll free worldwide

Online Claim Submission:

For Online Claim Submission visit www.tugo.com/claims

Mail all original documents to:

Claims at TuGo
1200-6081 No. 3 Road
Richmond, BC, V6Y 2B2

Destination Travel Group

Claim Assistance:

1-888-726-1839 toll free
416-260-4553 collect call

Online Claim Submission:
Mail all original documents to:

Zurich Canada Travel Insurance
c/o Zurich Travel Assist
100 King Street West, Suite 5300, Toronto, ON M5X 1C9

GMS

Claim Assistance:

1-800-459-6604 toll free 
905-762-5196 collect call

Online Claim Submission:

For Online Claim Submission visit www.gms.ca/emergency-medical-claims

Mail all original documents to:

World Travel Protection 
901 King Street West, Suite 300
Toronto, ON, M5V 3H5 

 

21st Century Medicare International Travel Insurance

Claim Assistance:

1-855-429-7437 toll free
519-251-1589

Online Claim Submission:

For Online Claim Submission visit manulife.acmtravel.ca

Mail all original documents to:

Medicare International Travel Insurance
c/o Active Care Management
P.O. Box 1237, Stn. A
Windsor, ON, N9A 6P8

21st Century Save Away
Travel Insurance

Claim Assistance:

1-866-228-6386 toll free
Canada & USA

Online Claim Submission:

For Online Claim Submission visit manulife.acmtravel.ca

Mail all original documents to:

SaveAway Travel Insurance
c/o Active Care Management
P.O. Box 1237, Stn. A
Windsor, ON, N9A 6P8

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